At Martin Sunglass, we understand that sometimes you may need to cancel your order. Please read our cancellation terms below.
1. Order Cancellation
- Orders can be cancelled before they are shipped.
- To request cancellation, contact our customer support as soon as possible with your order number and registered mobile number.
- Once an order has been shipped, it cannot be cancelled through our cancellation process.
2. Cancellation After Shipping
If your order has already been shipped, you may refuse the delivery or follow our applicable return/refund process after receiving the product. Shipping and return-related charges may apply as per our policies.
3. Refund for Cancelled Prepaid Orders
For eligible prepaid orders cancelled before shipping, the refund will be processed to the original payment method. The refund may take 5–7 business days to reflect, depending on the payment provider or bank.
4. COD Orders
For Cash on Delivery orders cancelled before shipment, there is generally no payment to refund. Repeated cancellations or refusal of COD deliveries may result in restrictions on future COD orders.
5. Cancellation by Martin Sunglass
We reserve the right to cancel an order due to:
- Product availability issues
- Incorrect or incomplete customer information
- Pricing or technical errors
- Suspicious or fraudulent orders
- Delivery restrictions or other unforeseen circumstances
If we cancel a prepaid order, the eligible amount will be refunded to the original payment method.
6. How to Request Cancellation
Please contact Martin Sunglass Customer Support with:
- Order Number
- Customer Name
- Registered Mobile Number
- Reason for Cancellation
We recommend requesting cancellation as early as possible because orders may be processed and shipped quickly.